Refund policy

1. Return Window
You may request a return within 30 days from the day you (or someone you designate) take physical possession of your item. If your order is delivered to the European Union, the European Economic Area (including Norway, Iceland and Liechtenstein) or the United Kingdom, you also have a statutory 14-day right of withdrawal, described in section 6. Our 30-day window is offered in addition to that right and never replaces or reduces it.

2. Eligibility
To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, with tags attached, and in its original packaging, together with your order number or other proof of purchase. You are entitled to inspect and try the item as you would in a shop; you are only liable for any reduction in its value caused by handling beyond that.

3. How to Start a Return
All returns must be requested and approved before you send anything back. Email [email protected] with your order number and the reason for the return, or open a return request from your order confirmation email. We reply within 5 business days with written approval and shipping instructions. Items sent back without an approved return request may be refused, and we cannot accept responsibility for them.

Approved returns are sent to:

ASYA BAYRAK
Güneşli Mah. Mahmutbey Cad. 1297. Sk. No:4
34210 Bağcılar / Istanbul / Türkiye

Please declare the parcel clearly as "RETURNED GOODS — NO COMMERCIAL VALUE", write your order number on the outside, and use a trackable service, sharing the tracking number with us. Parcels sent without tracking cannot be traced, and we cannot refund a return we never receive.

4. Who Pays for Return Shipping

• We pay — nothing is charged to you. If the item is faulty, damaged in transit, not as described, or simply not the item you ordered, we cover the return in full and refund the original delivery charge as well. Contact us with photos and we will arrange it.
• You pay. If you are returning the item because you changed your mind or no longer want it, the direct cost of returning the goods is yours. The original delivery charge you paid at checkout is not refunded in this case, because the delivery service was already performed. (For statutory withdrawals, see section 6, where the standard outbound charge is refunded.)

5. Faulty, Damaged or Incorrect Items
Please inspect your order on delivery and contact us as soon as possible — ideally within 7 days — if anything is wrong, sending photographs of the item and of the outer packaging. Once we have confirmed the issue, you choose between a full refund (including all delivery charges) or a free replacement shipment. You are never asked to pay return shipping for a faulty, damaged or incorrect item, and nothing in this policy limits your statutory rights in respect of goods that are faulty or not as described.

6. Statutory Right of Withdrawal — EU, EEA (incl. Norway) and UK
If your order is delivered to the European Union, the European Economic Area (including Norway, Iceland and Liechtenstein) or the United Kingdom, you have the right to withdraw from your purchase within 14 days of receiving the goods, for any reason and without giving any justification. To exercise it, send us a clear statement of your decision at [email protected] before that period ends. You then have a further 14 days to send the goods back.

Where you withdraw under this right, we refund the price of the goods together with the standard (least expensive) delivery charge you paid at checkout. If you selected a faster or more expensive delivery option, we refund the standard rate only. You bear the direct cost of returning the goods, which is charged by your chosen carrier and varies by country and parcel size. You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.

7. Refunds
We notify you once we have received and inspected your return. If it is approved, we refund to your original payment method within 14 days of receiving the goods back or of you supplying proof that you have dispatched them, whichever is earlier. Your bank or card issuer may need a few additional days to post the credit. If more than 14 days have passed since our approval and you have not received the funds, please contact us at [email protected] and we will trace it.

8. Exchanges
The fastest way to get the item you want is to place a new order for it and return the original item under the process above. We do not operate a direct exchange service, as international transit times would delay you considerably.

9. Items That Cannot Be Returned

• Custom and personalised products — flags, banners and promotional items produced to your own design, text, logo, measurements or colour specification — once production has begun, because they cannot be resold to anyone else.
• Gift cards.
• Items clearly marked "final sale" or "clearance" on the product page at the time you bought them. A general discount code or a seasonal price reduction does not make an item final sale; such items are returnable on normal terms.
• Perishable goods, personal care goods, hazardous materials, flammable liquids and gases.

None of these exclusions limits your statutory rights, including your right of withdrawal where it applies and your rights in respect of goods that are faulty, damaged or not as described.

10. Our Responsibility, and Its Limits

• Until delivery, the risk is ours. If your parcel is lost or damaged in transit before you take possession of it, that is our responsibility and we will replace it or refund you in full. Please tell us as soon as you become aware of a problem.
• Delivery address. We ship to the address entered at checkout. If that address is incomplete or incorrect and the parcel is lost or returned to us as a result, we will gladly reship it once you pay the new shipping charge, or refund the price of the goods less the shipping already incurred.
• Uncollected parcels. Where your carrier holds a parcel at a pickup point or access point, please collect it within the carrier's deadline. Parcels returned to us as unclaimed or refused are treated as a change-of-mind return: we refund the price of the goods, less the outbound and return shipping actually incurred.
• Customs, duties and taxes. International orders may attract import duties, taxes or handling fees set by the destination country. These are charged by your own authorities, not by us, are your responsibility, and cannot be refunded by us — although you may be able to reclaim them from your local customs office when goods are returned or refunded. We are not responsible for delays caused by customs procedures.
• Appearance. Fabric texture and colour may appear differently on your screen depending on your device and its settings. Minor variation of this kind is normal and is not in itself a defect, but if what you received is materially different from what was shown or described, section 5 applies and we will make it right.
• Events outside our control. We are not liable for delay or failure to deliver caused by events beyond our reasonable control, such as customs holds, strikes, extreme weather, carrier disruption or acts of government. If such an event causes a substantial delay, you may cancel your order and receive a full refund.
• Limit of liability. Except where the law does not permit it, our total liability arising out of any order is limited to the amount you paid for that order. Nothing in this policy excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or any other liability that cannot lawfully be excluded — including your statutory consumer rights.

11. Cancelling an Order Before It Ships
You can cancel your order free of charge at any time before it has been handed to the carrier, using the cancellation option in your order confirmation email or by emailing us. When an order is cancelled this way, we refund the full amount you paid — including the delivery charge — to your original payment method.

Once the parcel has been handed to the carrier it can no longer be cancelled. From that point the return process described above applies, and delivery charges are treated as set out in section 4. Custom and personalised products cannot be cancelled once production has begun (see section 9).

12. Contact
Returns are received at: Güneşli Mah. Mahmutbey Cad. 1297. Sk. No:4, 34210 Bağcılar / Istanbul / Türkiye
Email: [email protected]
Phone: +1 (307) 533-2172 (USA) · +90 212 515 5244 (Türkiye) · WhatsApp: +1 (307) 533-2172